Shipping Policy

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

Shipping & Delivery

Shipping Fees: We offer FREE SHIPPING worldwide on all orders over $50.
Deliveries are typically made Monday to Friday between 8:00 am - 6:00 pm
Working days are: Monday to Friday (and do not include public holidays or weekends)
We do not ship orders on weekends or holidays.
The time frame for order delivery is divided into two parts: processing time & shipping time

Processing time: Order verification, tailoring, quality check, and packaging. All orders are sent for dispatch within 24 hours after the order is placed. The manufacturer and our shipping company process the orders, which takes an additional 2–4 days.

Shipping time: This refers to the time it takes for items to be shipped from one of our warehouses to the destination. US orders are shipped from our US warehouse and take 3 to 7 business days for the standard rate and 2 to 3 business days for the express rate. International delivery usually takes about 10–14 business days.

We strive to get our customers their items in a timely manner despite the current worldwide supply chain delays. Feel free to inquire about shipping times for specific products at info@kimenex.com

List of Shipping Countries & Regions

Shipping Areas	Shipping to				Estimated Delivery Time
North America	The United States	Canada	Costa Rica	Dominican Republic	3-8 Business Days to the U.S. mainland
	El Salvador	Greenland	Guatemala	Mexico
	Nicaragua	Panama
Europe	The United Kingdom				3-8 Business Days
	Bulgaria	Belgium	Croatia	Cyprus	5-11 Business Days
	Switzerland	Monaco	Malta
	Czech Republic	Denmark	Estonia	Finland
	Sweden	Greece	Hungary	Slovenia
	Ireland	Italy	Latvia	Lithuania
	Spain
	Poland	Portugal	Romania	Slovakia
	Aland Islands	Albania	Andorra	Belarus	9-14 Business Days (DHL Express) 15-30 Business Days (Non-DHL Express)
	Bosnia and Herzegovina	Bouvet Island (Norway)	Faroe Islands (Denmark)	Georgia
	Gibraltar (U.K.)	Guadeloupe (France)	Guernsey (U.K.)	Iceland
	Isle of Man (U.K.)	Jersey (U.K.)	Kosovo	Ukraine
	Mayotte (France)	Moldova	Montenegro	North Macedonia
	Norway	Russia	San Marino	Serbia
Svalbard and Jan Mayen	Vatican City	Turkey	Réunion (French)

OUR GUARANTEE:

All your orders have a 30-day money-back guarantee!
Sometimes your orders can get lost/damaged on their journey to you. If this occurs, we will send you a replacement free of charge! Just contact our support team at info@kimenex.com and we will get in touch with you as soon as possible!

Please note: We may ask you to send us a picture of the damaged product before shipping the replacement.

IMPORTANT REMARKS

Refunds are not given on free items. However, replacements are given for items lost while shipping.
Replacements are sent up to 7 days after receiving your item.
For more information about refunds, please read our Refund Policy.

TRACKING YOUR ORDER:

To track your order, we will send you all the tracking information to your email.

Please note that your tracking number is the one we send automatically when we ship your order (it can take up to 2 days).

If you cannot find your tracking number, please get in touch with us at support@kimenex.com

CONTACT US

support@kimenex.com