FAQ
FAQ: Weaving Nature into Everyday Life
🌾 Rooted in Nature
Q: What gives life to your grass-woven bags?
A: Each thread is born from sun-drenched reeds and palm leaves, harvested post-monsoon without harming the earth’s roots.
Q: Whose hands weave these stories?
A: Crafted by grandmothers in Yunnan’s mountain villages and young artisans along Vietnam’s rivers, every stitch carries generations of wisdom.
Q: Why choose grass over leather or synthetics?
A: It’s a love letter to the planet: zero chemicals from growth to finish. Carry it, and you carry a breath of wild meadows.
Q: My favorite design is out of stock. When will it return?
A: Natural dyes dance to the rhythm of seasons—email info@kimenex.com for dawn-fresh previews.
Q: Why aren’t the patterns perfectly symmetrical?
A: Nature scorns duplication—think branching veins or winding streams. These “flaws” are proof of a living, breathing craft.
Q: How much weight can these bags gracefully hold?
A: Tested to cradle 8kg of daily poetry (≈3 books + a water bottle + your favorite umbrella). Handle with care—grass prefers gentle embraces.
🍃 Journey to Your Door
Q: When will my bag begin its adventure?
A: We hold a “launch ritual” within 72 hours. Cross-border voyages may pause for customs’ blessings (5-7 business days).
Q: Can I map my bag’s pilgrimage?
A: A spiritual map (tracking number) arrives by email. If it wanders beyond 10 days, ring info@kimenex.com—we’ll send search owls.
Q: What keys unlock payment?
A: VISA, Apple Pay, Master Card, PayPal—all currencies welcomed by Mother Earth.
🌱 Guardianship Promise
Q: My bag arrived with travel scars. Can it heal?
A: Document its wounds and email info@kimenex.com. Our “fiber healers” will mend it or rebirth a new companion.
Q: Can I redirect my package mid-journey?
A: Once the bag into the shipping trolley, its path is sealed. Negotiate with local postal shamans or await its return for a reunion.
Q: What if our bond fades?
A: Unused bags may enter the Return Cycle within 7 days. Loved ones? Pass them to another earth-hearted soul.
🌿 Living with Your Grass-Woven Companion
Q: How do I cleanse its spirit?
A: Bathe it in goat-milk soap whispers, air-dry in shaded breezes. Never sunbathe—grass mourns lost rainclouds.
Q: Can it brave the rainy season?
A: Anoint it monthly with beeswax moonlight. Shake off storm tears and hang them to sing drying lullabies.
Q: Will hibernation weaken its soul?
A: Tuck cedarwood orbs inside, nestle in linen, and let them greet morning dew annually. Vitality preserved.